🐾 Frequently Asked Questions (FAQ) 🐾

1. What types of products do you sell?

We specialize in high-quality pet products for dogs and cats, including:

Interactive toys (electronic moving balls, chew toys)
Grooming essentials (brushes, sprays, deodorizers)
Health & hygiene items (dental sprays, pet-safe cleaners)
Pet accessories (beds, collars, leashes, and more)

2. Do you offer free shipping?

Yes! We offer free shipping. For all orders, standard shipping rates apply, which will be calculated at checkout.

3. How long does shipping take?

Processing time is 1-3 business days, and shipping typically takes:

USA & Canada: 7-15 business days
Europe: 10-20 business days
Australia & Other Regions: 10-25 business days
(Delivery times may vary due to customs or unforeseen delays.)

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use this to check the status of your delivery.

5. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

6. Do you offer refunds or exchanges?

Absolutely! We have a 30-day return policy. If your product arrives damaged or defective, contact us at contact@oberz.com within 7 days of receiving it for a replacement or refund.

To be eligible for a return:

The item must be unused and in its original packaging.
Customers are responsible for return shipping costs unless the item is faulty.

7. My pet doesn’t like the product. Can I return it?

We want your pet to love our products! If you’re unsatisfied, contact us within 30 days for a return or exchange. (Some conditions apply—see our full Return Policy).

8. How do I contact customer support?

We’re happy to help! You can reach us via:
📩 Email: contact@oberz.com
📞 Phone: +1 727 307 4383
💬 Live Chat: Available on our website during business hours.

9. Are your pet products safe?

Yes! All our products are made with pet-friendly, non-toxic materials and are designed for safe and comfortable use.

10. Do you offer discounts?

Yes! Sign up for our newsletter and follow us on social media to receive exclusive discounts and special offers!