Return and Exchange

Return & Exchange Policy – Oberz Shop

At Oberz Shop, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help!

Return & Exchange Eligibility

✔ Items must be returned within 30 days of delivery.
✔ Products must be unused, in original packaging, and in resellable condition.
✔ Returns due to defective or damaged items will be fully covered by us.

How to Initiate a Return or Exchange

1️⃣ Contact Us – Email us at info@oberz.com or reach out via live chat with your order details and reason for return/exchange.
2️⃣ Provide Photos (If Applicable) – For damaged or defective items, please include pictures for a faster resolution.
3️⃣ Receive Return Instructions – We will provide you with a return address and further steps.
4️⃣ Get Your Refund or Exchange – Once the item is received and inspected, we will issue a refund or send a replacement.

Important Notes

• Non-returnable items: Personalized or used items cannot be returned.
• Shipping Costs: Return shipping costs may apply unless the item is defective or incorrect.
• Processing Time: Refunds and exchanges are processed within 5-7 business days after we receive the returned item.

For any questions, feel free to contact our support team. We’re always happy to assist you!

🐾 Oberz Shop – Hassle-Free Shopping for You & Your Pets! 🐾